Refund policy

At Cottonwood Cozy, every item is made to order and designed just for you. Because our products are personalized and custom-made, all sales are final.

What If There’s a Problem with My Order?

We want you to love your order! If your item arrives damaged, contains a manufacturing error, or is not what you ordered, don't hesitate to contact us within 7 days of receiving it. We’ll make it right.

📧 Email: info@cottonwoodcozy.com
Please include your order number and a photo of the issue so we can help quickly.

Customer Responsibility

Please double-check all personalization details before placing your order. This includes:

• Correct spelling of names or text
• Accurate image uploads (if applicable)
• Product selections (such as size, color, and design)

We are not responsible for errors submitted by the customer.